• My office phone number is (206) 364-1195.  When I am in session, you will reach my confidential voicemail. I check messages periodically during my weekday business hours and generally return calls by the end of the next business day.

• For a return call please leave your phone number and the best times to reach you. If I am away, the name and phone number of the psychiatrist covering for me will be on my voice mail greeting.

Scheduling and Canceling Appointments:

• To schedule or cancel appointments, call me directly at (206) 364-1195. To schedule an appointment, indicate the days and hours when you will be available.

• If it is necessary to cancel a session, you will not be billed if notice is given at least 24 hours before an appointment. 

• My 24 hour cancellation policy allows me to offer the appointment time originally reserved for you to someone else, and helps me run my practice more efficiently.

• If you do not cancel your appointment at least 24 hours in advance, my regular appointment fee will be charged to you.  Insurance plans do not cover fees for missed appointments or late cancellations.

• Medication refills are best handled during appointments. If you find you are running low on a medication between appointments, call your pharmacy and ask if there is a refill on file. If there is not, have the pharmacy fax me a refill request. My fax number is (206) 364-0893. Please allow at least 48 hours for my response to your refill request outside of appointments.

Insurance, Billing and Payments:

• Prior to our initial appointment, it will be important for you to contact your insurance company to clarify your mental health benefits. Ask whether you have an annual deductable, a set co-pay, or a defined number of sessions. Your plan may require pre-authorization.

• I currently am a Preferred Provider for Uniform Medical, Premera, and Regence PPO and PAR plans. 
  

• If I am not a Preferred Provider with your insurance plan, they may offer benefits for out of network psychiatrists.
  
  

• My billing service is Health Care Administrative Services (HAS) in Everett. They will verify your insurance benefits, submit bills for each appointment to your insurance company and send out monthly billing statements to you. For insurance and billing questions, please contact HAS directly at (425) 258-1880.

• I collect annual deductibles at the beginning of the year and co-pays at appointments. If you do not have mental health coverage, I ask that you pay my fee at the time of our appointment. Account balances are due in full upon receipt of my monthly statement. I do accept Visa and Master Card payments.  

• By signing my registration forms you have agreed to be responsible for the full payment of all fees associated with the services I provide to you. If you have not paid your balance (or set up a payment plan), your past due account may be sent to collections.
  
  

• If you have any questions about any of these policies, I'd be happy to discuss them with you.

Kathryn Neraas, MD
Psychiatrist

Lake City Professional Center

Seattle, WA 98125

Telephone:(206) 364-1195